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Customer is entitled to a refund only if the product cannot be repaired to reasonable satisfaction.

will first attempt to repair the product promptly, and in no event later than 30 days after receipt of Customer’s accepted claim. All claims must be approved by Alpine Furniture, Inc., Inc.’s claims department before credit can be issued or repairs made.Claims must be made through the factory-authorized retailer from which the purchase was originally made.Once the claim has been received and final documentation is requested to resolve claim, dealer or consumer has 30 days to comply or claim will be closed and/or denied. has the right to deny any claim that is not timely made or does not comply with this policy. Dealer or customer has 30 days to file a claim once issue is known.Include a photo of the label located on the item so we can address the issue correctly and improve quality.Also take a photo of the complete piece showing where the issue is located on the piece.Additional information may also be required to resolve the claim.

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In order to determine if a defect or damage exists and how to best resolve the claim, a clear photo of the issue is required along with the item number, invoice or confirmation number, reason for claim and photo of Alpine Furniture, Inc., Inc.’s QC label and production/SKU label.Such remedy will be fulfilled as quickly as is practical.

The dealer will then contact Alpine Furniture, Inc., Inc. retailer, along with dated proof of purchase.

Presented to your factory-authorized Alpine Furniture, Inc., Inc.

All claims requested that are still under warranty must be.

will void this warranty.Ģ. Floor samples sold or products designated “AS IS” at the time of purchase are not covered by the warranty.ģ. This warranty covers furniture intended for residential use only, does not cover any industrial, commercial, institutional, or rental use.Ĥ. Dissatisfaction due to buyer’s remorse.Ħ. Damages incurred during transportation or assembly or maintenance.ħ. Furniture that has been abused exposed to extreme temperatures or humidity or direct sunlight. Warranty is void for the following conditions:ġ. Any product modification by dealer, consumer, or other parties not authorized by Alpine Furniture, Inc., Inc., Inc. shall neither bear responsibility for the cost of return or any other cost which the consumer may incidentally incur in returning the merchandise to the dealer must be approved by our Customer Service Department.ħ. It will be necessary to have defective products inspected by a factory representative before replacement or allowance can be authorized. reserve the right to determine the amount of factory, transportation, dealers and consumer responsibility.Ħ. It does not apply to defects or damage resulting from negligence, abuse, or misuse-including, but not limited to, inadequate or improper maintenance, exposure to water, salt air, chemicals, accidents, or any use for which the product was not designed, or for commercial use (including rental, business, commercial, institutional or any non-residential use), nor does it cover ordinary wear-and-tear.ĥ. This warranty applies under conditions of normal residential usage. Freight or handling damages are not considered defects under this warrantyĤ. This warranty is voided if any aftermarket protective treatments are applied to the product after the original factory packing has been openedģ.

This warranty is voided if the product is modified or altered in any way after shipment from Alpine Furniture, Inc., Inc.Ģ. We advise all retailers to retain invoices for a minimum of one (1) year for warranty purposes.ġ. We will not handle claims from consumers directly all requests must go through the retailer who sold the merchandise to the consumer. It is the retailer’s responsibility to contact Alpine Furniture, Inc., Inc.

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warrants all its products to be free from defects in material and workmanship for a term of one (1) year from the date of purchase by the original purchaser. This warranty is made SOLELY TO THE RETAILER and is NOT TRANSFERABLE under any circumstances. products are warranted for the period of one year from the day of purchase. Alpine Furniture, Inc., Inc.